Shipping Policy

Our Policy

We are committed to deliver your order within given time frame. If the ordered products are readily available, we aim to dispatch within 1-2 business days* . Orders are usually dispatched within 3-6 business days*. Some orders, such as personalised items are processed and dispatched within 10-15 business days*. Once dispatched, most deliveries are completed within 4-6 business days, varying based on your location.

We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer.

To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched.ā€‹

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International Orders

We deliver to following countries Australia, Cambodia, Caribbean, Netherlands, France, Germany, Hungary, Indonesia, Italy, Japan, Luxembourg, Netherlands, New Zealand, Philippines, Portugal, Singapore, Spain, Thailand, United Kingdom, United States, Vietnam. Once the order is shipped international orders take aprx 25-30 days for delivery. There is a fixed delivery fee of Rs. 600 for all countries outside India.

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Tracking Shipment

After shipping out your order we will share with you all the shipping details along with the tracking number through mail and message. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at support@shopgemnjewels.com.

If you have any questions or concerns about the shipping status, tracking information, or general whereabouts of your package please email support@shopgemnjewels.com with your order number.

*Business days are Monday - Friday with the exception of national and regional holidays